Thank you for shopping with RS Group Global. We strive to ensure satisfaction with every purchase. If you are not
entirely satisfied, our return and refund policy outlines the conditions under which you may return products and
request refunds.
1. Eligibility for Returns
Products can be returned within 7 days of receiving them, provided they meet the following conditions:
The item is in its original condition and packaging.
The item is unused, unwashed, and unaltered.
You have proof of purchase (receipt or order confirmation).
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Non-Returnable Items:
Certain items may be exempt from returns, including [list any specific non-returnable
items, like perishable goods, personalized items, or final sale products].
2. Process for Returns
To initiate a return:
Contact our support team at rsgroupglobaloffice@gmail.com within 7 days of receiving the item.
Provide details of your order and reason for the return.
We will provide instructions for returning the product, including the return address.
Return Shipping:
Unless the product is defective or we made an error, you are responsible for return shipping
costs.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved,
refunds will be processed to the original payment method within 7 days.
Partial Refunds:
In certain cases, partial refunds may be issued, such as for items not in their original
condition or returned after the stated return period.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same
item, contact us at rsgroupglobaloffice@gmail.com.
5. Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account or credit card statement.
Contact your bank or credit card provider; it may take time before a refund is posted.
If you still have not received your refund, contact us at rsgroupglobaloffice@gmail.com.
For any questions about returns or refunds, feel free to reach out to our customer support team at rsgroupglobaloffice@gmail.com.
RS Group Global